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Built for Back Market & Refurbed sellers

Run your entire marketplace
back office from one place.

Loopmerce connects customer support, shipping and invoicing in one workflow, so every order moves from ticket to shipment to invoice without switching between portals.

Explore the tools See how it works
  • Built by a marketplace seller
  • Secure by design
  • Set up in minutes
Loopmerce Shipping, pending orders queue across Back Market and Refurbed
Loopmerce Customer Rep, AI-drafted, on-policy support reply
Loopmerce Invoicing, compliant invoices generated and uploaded automatically
Ticket answered Order shipped Invoice generated

Works seamlessly with

Back Market Refurbed DHL DPD UPS PostNL Sendcloud Google Sheets
Why Loopmerce

From scattered portals to one connected back office.

Customer messages, shipping labels, tracking updates and invoices should not live in separate systems. Loopmerce connects the entire order workflow from the first ticket to the final invoice.

Support portal Carrier portal Marketplace Invoice tool Spreadsheet

Marketplace operations without Loopmerce

  • Customer tickets handled in one portal
  • Shipping labels created in another portal
  • Tracking information copied back manually
  • Invoices generated separately for every order
  • Returns and credit notes handled across different screens
  • Order records spread across portals and spreadsheets

One connected order workflow

Customer Rep
Customer ticketAI-assisted reply
Shipping
Order processingShipping labelTracking update
Automated Invoicing
Invoice generated

Every step stays attached to the same order record

One order. One connected workflow.

  • Customer messages are organised in Customer Rep
  • Approved orders move into Shipping
  • Labels and tracking are handled from one dashboard
  • Invoice records are generated automatically
  • Returns can create credit-note records
  • Every action remains connected to the same order
Three tools, one workflow
One connected order record
No spreadsheet handoff
Core features

Everything you need to run marketplace operations.

Support customers, process orders, generate labels and keep invoice records connected without stitching together separate tools.

See all products
One workspace

One workspace for every order

Orders from supported marketplaces are visible in one operational workspace with statuses, shipping actions and connected records.

Back MarketRefurbedOrder statusShipment status
Loopmerce Shipping workspace listing marketplace orders and their statuses
Customer Rep

AI-assisted customer replies

Read the customer's message, understand the issue and prepare a structured reply that the team can review before sending.

Ticket contextReply draftHuman review
Loopmerce Customer Rep preparing a structured reply for review
Shipping

Shipping without portal juggling

Process orders, prepare carrier labels and keep shipment information connected to the marketplace order.

Order Carrier
Label ready · PDF
Tracking pushed to the marketplace order
Invoicing

Invoices created from order data

Generate invoice records from order details and keep the documents searchable for future accounting work.

Invoice recordCredit-note workflowExport-ready data
Loopmerce Invoicing records, searchable by order and customer
Order history

A clean record from ticket to invoice

Customer communication, shipment activity and invoice records remain associated with the same marketplace order.

Ticket received
Reply reviewed
Order shipped
Tracking updated
Invoice created
Works together

Every tool works alone, or together.

Start with the tool your operation needs today, then connect the others when you are ready.

Customer Rep
Connected
Shipping
Connected
Automated Invoicing
Connected
Founder-led, operator-built

Built by a seller who knows the workflow.

Loopmerce was shaped around the day-to-day operational pain of Back Market and Refurbed selling: customer tickets, shipment handling, tracking updates and invoice work that normally live across too many disconnected screens.

The operator angle

Every feature exists because the work was painful to do by hand.

The tools map to the real order path a marketplace seller runs every day, so the software follows the workflow instead of forcing the workflow to follow the software.

LoopmerceFounder-built for Back Market & Refurbed operators

Made for Back Market & Refurbed workflows

Built around the order states, policies and quirks of these two marketplaces, not generic software bent to fit.

Security built in first

Credentials handled as a first-class concern and isolated per account, before anything else was opened up.

Clean record from ticket to invoice

Support, shipment and invoice activity stay attached to the same order for an auditable trail.

Designed to reduce portal switching

The workflow is connected end to end, so teams move between fewer screens to complete an order.

Built for real operational use

Shaped by the day-to-day reality of running marketplace orders, not a concept demo.

Integrations

Fits into the tools you already use.

Connect the marketplaces, carriers and services around your operation while Loopmerce keeps support, shipping and invoicing tied to the same order workflow.

See connected tools
Loopmerce
One connected operational workflow. Marketplaces, carriers and services stay connected around the same order journey.
Stripe
Back Market
Refurbed
Google
DHL
Google Sheets
DPD
Sendcloud
PostNL
UPS
Why teams switch

Less switching. Fewer handoffs. Cleaner operations.

When support, shipping and invoicing stay connected, teams spend less time chasing records and more time moving orders forward.

Representative operator perspectives, shown as placeholders until customer quotes are added.

Placeholder

Before using connected workflows, our team constantly jumped between portals. Keeping support, shipping and invoice records tied to the same order makes the process much easier.

Operations managerMarketplace seller · role-based placeholder
Placeholder

One workflow instead of scattered portals means fewer handoffs and less manual back-and-forth.

Support leadRole-based placeholder
Placeholder

Order records stay connected from ticket to invoice, so there’s less chasing between screens.

Warehouse team leadRole-based placeholder
One workflow, not scattered portals
Cleaner handoffs between teams
Order records stay connected
Less manual back-and-forth
Simple, honest pricing

Pay for what you use.

Start with the tool your operation needs today. Add the others when your workflow is ready.

Customer Rep
Team-oriented support
€149/mo

Per organisation, up to 2 agents.

  • 80+ proven reply templates
  • Replies in every EU language
  • Human review before sending
View product
Most popular
Shipping
Core operations plan
€249/mo

Unlimited orders, labels and returns. No overage fees.

  • Unlimited orders, labels & returns
  • Auto-carrier pick & fallback
  • One queue across both marketplaces
View product
Invoicing
Usage-based
€0.10/invoice

First 50 free, then €0.10 each. Credit notes always free. No base fee.

  • Auto-generated compliant invoices
  • Credit notes, always free
  • Export-ready records
View product

Need all three tools working together? Start with the product that removes your biggest bottleneck first.

FAQ

Questions, answered.

Everything you need to know before getting started with Loopmerce.

Loopmerce is a connected operations toolkit for marketplace sellers. It helps manage customer support, shipping and invoicing workflows without forcing teams to work across disconnected systems.
Loopmerce is designed around the workflows marketplace sellers face, especially teams handling operations across platforms like Back Market and Refurbed. It is an independent tool and is not an official marketplace product or endorsement.
Yes. Each Loopmerce tool can be used on its own. You can start with Customer Rep, Shipping or Automated Invoicing and add the others later.
Loopmerce is designed to reduce manual handoffs and fragmented work. Depending on your workflow, it can replace parts of your current process while connecting the rest more cleanly.
Each product has its own pricing model, so you only pay for what you need.
Yes. Customer Rep is designed to help teams draft responses while keeping human review in the process.
Loopmerce is designed so support, shipping and invoicing actions stay tied to the same order workflow.
Yes. Operational and invoice-related records can be kept organized for later review and accounting workflows.
Get started

Stop stitching your back office together by hand.

Pick the tool that removes your biggest bottleneck first, then expand your workflow when you're ready.

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